HVAC Parts Shop

 Spare parts supplier

 www.hvacpartsshop.com

 custom theme development, product finder hosted application

Project Description

HVAC Parts Shop sells repair parts, filters and accessories for Lennox and other major brands. Steve’s company faced the common problems associated with any home-grown eCommerce website. High maintenance costs, rapidly changing customer expectations and its challenges, non-scalable Product Information Management systems to name a few.

With large number of SKUs and similar product images, the product discovery was difficult for the customers. They either ended up not placing orders or ordering a wrong product, only to return later.

What We Did

HikeOn team was tasked to migrate their catalog, customers, coupons, blogs, sales order history, design and develop a custom bigcommerce theme, and a custom private application called Product Finder.

  • Custom theme

    Identified the customers’ usage pattern in their previous website using a heatmap tool, CrazyEgg. With the data collected, we redesigned the website and developed a highly customizable theme using Bigcommerce’s state of the art Stencil framework.

  • Data Migration

    Onboarded the client by setting up the store, migrating the catalog, customers, coupons, sales order history, blogs, static web pages, training material contents, reference guides, and other media files to BigCommerce.

  • Product Finder

    We developed a private app called Product Finder which enables the customers to easily discover the right spare part by using custom filters like brand, type and model number.

    Note: This application is hosted in AWS outside of the BigCommerce infrastructure and integrated into Stencil theme.
  • Product relationship portal

    We developed a custom admin web application to

    • Create and edit the relationship between the brand, model and version of the appliances and the spare parts (SKUs) the client is selling
    • Bulk upload the relationships
    • Automatically sync products (SKUs) from BigCommerce to the web application and alert the admin to add relationships.

    Note: This application is hosted in AWS outside of the BigCommerce infrastructure.